Cargo Handling
The section addresses commonly asked questions related to cargo handling
All Frequently Asked Questions
My cargo cannot be located – what now?
You will need to ask the shipper to lodge a claim with the airline that carried your goods. All shipments by air are covered under international law and the Air waybill forms this contract.
How do I get my cargo?
You will need to appoint a registered clearing agent as Customs will only deal with known agents. As an independent company Aviance can work with any of the registered agencies.
How do I know that my consignment has arrived in Accra, Ghana?
All consignors are advised through telephone, fax, email or postal mail (whichever contact details is provided on Airway bill) on arrival of their consignment. Without full contact details of the consignor, Aviance Ghana Limited is unable to advise when the consignment arrives.
How much do I have to pay as Handling charges?
Import cargo charges are based on the weight of the consignment and how long we have provided storage and security for your goods. The first 8 days storage will be provided free of charge in order to allow adequate time for Customs approvals and necessary clearance documentation. Unfortunately Aviance Ghana is unable to deal directly with the consignee as all clearances must be undertaken through an approved clearing agency who will present the customer with the final charge sheet.
What are your underlying handling charges?
These vary depending on the maximum takeoff weight of the aircraft, the group into which the aircraft falls, time of operation and volume of flights. If you would like a proposal please email to: paulcraig@avianceghana.com giving full details of the proposed operation and the services required. All contracts are issued under the AHM810 2004.