'Service Excellence’ concentrates on our performance and interaction with our customer airlines passengers. ‘Service Excellence’ always acknowledges that the customer has a choice. It is our way of ‘making the difference’ and is the key to our mutual success. With ‘Service Excellence’ we endeavour to co-operate by focussing on service in order to further improve quality. This means giving everyone our undivided attention each and every single day. Even though the average check-in process takes only 2 minutes we are convinced of the fact that we can still make a lasting and good impression. One of our aims in training is to promote natural talent and underscore this with expert knowledge and skill enabling us to provide ‘The Aviance Difference’.