As the name suggests we take special care of customers requiring assistance through the airport whether arriving or departing. This includes the “younger” passenger or UM (unaccompanied minor). Unaccompanied minors are escorted to their respective departure gates where they are handed over to the cabin crew or they will be met on arrival and escorted through the airport to be handed over to their parent or guardian. Disabled passengers including wheelchair, visually impaired or hearing-impaired passengers are also entitled to special service and they too experience the ‘Aviance difference’.